Support
Mn-Fr 9:00–17:00
Mn-Fr 9:00–17:00
Tel.: +371 293 621 02
Email.: info@ventoxbaltic.eu
Customer Service & Help Center
Welcome to the Ventox Baltic Help Center. Whether you are a retail customer or a professional B2B partner, we are committed to providing you with transparent service, reliable logistics, and prompt support. Below you will find detailed information about our delivery processes, order management, and answers to frequently asked questions.
1. Detailed Shipping & Delivery Policy
To ensure the safety of your ventilation equipment during transit, we partner exclusively with one of leading regional logistics network SmartPosti.
Order Processing & Dispatch Timelines
- Same-Day Dispatch: Every order placed, confirmed, and paid before 10:00 AM (EEST) on business days (Monday to Friday) is packed and handed over to the courier network on the very same day ( provided that the item is in stock ).
- Next-Day Dispatch: Orders placed after 10:00 AM, during weekends, or on national public holidays are processed and dispatched on the next working day.
- Tracking Your Shipment: Once your order leaves our Riga warehouse, an automated email confirmation will be sent to you containing a direct tracking link so you can monitor your delivery status in real-time.
Delivery Methods & Estimated Transit Times
We ship across the entire Baltic region, offering flexible options depending on your location and the size of the goods ( provided that the item is in stock ) :
| Delivery Method | Coverage | Estimated Transit Time | Best For |
| Parcel Machines SmartPosti | Latvia, Estonia, Lithuania | 2-3 Business Days | Small items (Bathroom fans, ventilation grilles, mounting kits) |
| Standard Courier (Door-to-Door) | Latvia | 1–2 Business Days | Medium to large shipments, flexible delivery directly to your site |
| Standard Courier (Door-to-Door) | Estonia & Lithuania | 2–3 Business Days | Cross-border deliveries to offices, shops, or installation sites |
| Self-Pickup Warehouse | Riga (Local) | Same day / Next day | Urgent orders, heavy industrial equipment, custom pickups |
Shipping Rates & Free Delivery Threshold
- Free Delivery: We offer Free Shipping across Latvia, Estonia, and Lithuania for all orders with a total value of 75.00 EUR or more (taxes included).
- Standard Rates: For orders below 75.00 EUR, the exact shipping cost is calculated dynamically at the checkout stage based on the volumetric weight of the products and your selected delivery method.
- Pallet Delivery: For oversized industrial ventilation units or bulk wholesale orders that require pallet logistics, custom shipping rates apply and will be coordinated by your B2B manager.
Self-Pickup Instructions (Riga Warehouse)
- Address: Ķengaraga iela 1A, Latgales priekšpilsēta, Rīga, LV-1063, Latvija
- Working Hours: 10:00 – 18:00 (Monday to Friday). Closed on weekends.
- Important: Please wait until you receive an “Order Ready for Pickup” email notification before arriving at the warehouse. Bring your order number or invoice copy to expedite the collection process.
2.Orders & Payments Overview
We aim to make your purchasing experience secure and straightforward.
- Secure Payment Infrastructure: All transactions on our platform are encrypted and processed through certified European banking channels. We support instant online banking (Banklinks), standard corporate wire transfers, and credit/debit cards .
- Detailed Information: For a full, step-by-step breakdown of accepted payment types, security standards, and corporate billing options, please visit our dedicated [Payment Methods] page.
- Returns & Order Cancellations: If you need to return an item, cancel an active order, or review our 14-day consumer withdrawal rights, please consult our official [Returns & Refunds Policy] page.
3.Comprehensive FAQ (Frequently Asked Questions)
Once an order is handed over to the courier network, we cannot change the address directly from our system. However, you can use the tracking link provided in your email to manage delivery options or redirect the parcel to a nearby parcel machine via the courier’s official portal SmartPosti.
We take great care in packaging ventilation equipment, but transit damage can occasionally occur. When receiving a delivery from a courier, please inspect the box immediately. If you notice visible damage, refuse the delivery or ask the courier to fill out a damage act (bojājumu akts) on the spot. Take photos and contact our support team at info@ventoxbaltic.eu within 24 hours so we can arrange a replacement.
During the checkout process or when registering for a B2B account, ensure you enter your company’s official VAT number with the correct country prefix. Our system will validate it via the European VIES database in real-time. Once validated, a standard 0% VAT Intra-Community Supply invoice will be automatically generated for your order.
The prices visible on our standard public catalog are retail prices. If you are an active HVAC installer, constructor, or reseller who orders regularly, you qualify for our wholesale trade program. Please submit your application via our Wholesale page to unlock individual discount tiers based on your business volume.
All Ventox Baltic products carry a standard manufacturer’s warranty (2 to 5 years depending on the category). For industrial fans and commercial air handling units, the warranty is valid provided that the equipment was installed and commissioned by a certified HVAC professional in accordance with the technical manual.
Still have questions? Feel free to fill out the contact form below or email us directly :
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